Title: Customer Service Skills for Success
Summary:
“Customer Service Skills for Success” is a comprehensive guide designed to help individuals develop and improve their customer service skills. The book covers essential topics such as understanding customer expectations, effective communication techniques, conflict resolution strategies, and building long-term customer relationships. It provides practical tips, real-world examples, and interactive exercises to enhance learning and application of customer service principles in various settings. With its emphasis on professionalism, empathy, and problem-solving, this edition equips readers with the knowledge and skills needed to excel in delivering exceptional customer service.
Authors:
Robert W. Lucas is an internationally recognized author, speaker, and consultant specializing in customer service, leadership, and management. With over three decades of experience in the field, he has authored numerous books and articles on customer service excellence.
Lisa Bracken is a seasoned educator and consultant with expertise in customer service training and development. She has worked with diverse organizations to improve customer satisfaction and employee engagement through customized training programs and coaching.
Publisher:
The book is published by McGraw-Hill Education