Title: Communication Skills for the Healthcare Professional (2nd Edition)
Authors: Gwen van Servellen, Elizabeth K. McFarland
Publisher: Jones & Bartlett Learning; 2nd edition (July 16, 2012)
Description:
“Communication Skills for the Healthcare Professional” provides a comprehensive guide to effective communication strategies tailored specifically for healthcare professionals. Authored by Gwen van Servellen and Elizabeth K. McFarland, this second edition offers practical insights and techniques for enhancing communication with patients, families, colleagues, and other healthcare team members.
The book covers essential communication skills such as active listening, empathy, verbal and nonverbal communication, assertiveness, and cultural competency. It also addresses challenging communication scenarios, including delivering bad news, addressing conflicts, and managing difficult patients.
With its emphasis on practical application and real-world examples, this edition equips healthcare professionals with the tools to build strong therapeutic relationships, improve patient satisfaction, and enhance patient outcomes. Whether used in healthcare education programs or as a reference for practicing professionals, “Communication Skills for the Healthcare Professional” serves as an invaluable resource for fostering effective communication in healthcare settings.