Cancellation Policy

Cancellations

We reserve the right to cancel any order under certain circumstances. Some reasons for cancellations include “Inventory Issue: Out of Stock or Back–Order, Address: Shipping address on file does not match billing address information, “Technical: Software, Payment System“ and others. 

If we cancel your order, you will receive a confirmation email stating the reason for the cancellation and that your order has not been charged

You may also cancel your order at any time given your order is currently on a “HOLD” status. To cancel your order, please contact us and provide your name and order number and you will then receive a confirmation email stating the your order has not been charged and has been cancelled.

If an order is no longer on hold and moves to a “PROCESSING” status then we are no longer able to cancel your order. However, you may still contact us and we will try our best to attempt a cancellation with our facilities or supplier’s warehouses, although keep in mind that this will not guarantee a cancellation.

If the order currently has a tracking number attached to it then we cannot under any circumstances cancel the order. You may then need to refer to the return process and either request a return label or refused shipment once received. In some cases, buyer remorse returns may lead to a restocking fee.

Return to Shipper

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An order may be returned without penalty if you no longer wish to receive the item or have a change of mind (buyer’s remorse) by simply refusing shipment at time of delivery. Simply tell the carrier that you wish to “Return to Shipper” and a refund will be provided once the item is received at our facility or partner warehouses.

For more information on returns, please see our Return Policy page.