Title: Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes, Second Edition
Author: Susan S. Raines
Publisher: Jossey-Bass; Second edition (June 10, 2014)
Description:
“Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes,” authored by Susan S. Raines and now in its Second Edition, is a comprehensive guide for managers seeking effective strategies to address conflicts in diverse organizational contexts. This edition equips managers with practical tools and techniques to navigate and resolve conflicts arising within the workplace, with clients, and regarding policy matters. Through case studies, research insights, and step-by-step approaches, Raines offers valuable guidance on understanding the root causes of conflicts, facilitating constructive dialogue, and fostering collaborative solutions. The book covers various aspects of conflict resolution, including negotiation strategies, mediation techniques, and the role of communication in managing disputes. With its emphasis on practical application and real-world examples, this edition remains an indispensable resource for managers aiming to enhance their conflict resolution skills and cultivate a harmonious work environment.