Title: Managing Conflict through Communication 5th Edition
Authors: Dudley D. Cahn, Ruth Anna Abigail
Publisher: Pearson
Description:
“Managing Conflict through Communication” in its 5th edition, authored by Dudley D. Cahn and Ruth Anna Abigail, presents a comprehensive approach to understanding and resolving conflicts through effective communication strategies. This textbook provides readers with the knowledge and skills necessary to navigate interpersonal, organizational, and societal conflicts constructively. Cahn and Abigail explore the theoretical foundations of conflict management, including communication theories, conflict styles, and negotiation strategies. Through real-life examples and case studies, they illustrate how communication can be used to de-escalate conflicts, build consensus, and promote positive outcomes. Additionally, this edition incorporates updated content on emerging trends in conflict resolution, such as mediation, restorative justice, and online dispute resolution. Whether you are a student studying communication, psychology, or conflict resolution, or a professional seeking practical guidance in managing conflicts, this textbook serves as an invaluable resource for developing effective communication skills to address conflicts in diverse contexts.