Title: Excellence in Human Service Organization Management (Standards for Excellence Series), 2nd Edition
Author: Peter Kettner
Publisher: Pearson
Description:
In the 2nd edition of “Excellence in Human Service Organization Management,” authored by Peter Kettner, readers are provided with a comprehensive guide to achieving excellence in managing human service organizations. Part of the Standards for Excellence Series, this edition offers a thorough examination of the principles, practices, and standards necessary for effective leadership and management in the human services sector. Through clear explanations, case studies, and practical examples, Kettner covers key topics such as organizational theory, strategic planning, program development, financial management, and quality assurance. With updated content reflecting the latest developments and best practices in the field, including discussions on leadership styles, organizational culture, and emerging trends in human services management, this edition remains a relevant and indispensable resource for students, educators, and professionals. Whether you’re a student studying human services management or a practitioner seeking to enhance your leadership skills, “Excellence in Human Service Organization Management” provides essential guidance for achieving excellence in organizational performance and service delivery.